Frequently Asked Questions
Clear answers regarding our software engineering processes, custom development scopes, licensing models, and accessibility policies.
Services & Project Workflow
What client categories and business sectors does Kemenangan Digital serve?
We partner with diverse clients across Indonesia and internationally through seamless remote collaboration, including: 1. MSMEs & Commercial Businesses: Corporate websites, e-commerce storefronts, digital product catalogs, high-converting landing pages, and WhatsApp notification automations. 2. Enterprises, Corporations & Startups: Custom bespoke web applications, enterprise ERP/CRM dashboards, native Android & Windows software, Telegram bots, API integrations, and cloud VPS administration. 3. Educational Institutions, Foundations & Nonprofits: Fully accessible, disability-friendly institutional portals, school/academy portals, and internal management systems. 4. Professionals & Individuals: Personal blogs (Blogspot/WordPress), professional digital portfolios, and specialized automation scripts.
Are there specific projects or criteria that you do not accept?
Yes. In strict accordance with our ethical engineering principles, applicable Indonesian laws, and moral values, we firmly DO NOT accept projects involving: • Gambling, betting, or online slot systems in any form. • Pornography, sexually explicit material, or escort services. • Unlicensed financial schemes (illegal loan apps/predatory digital lending). • Scams, phishing, data forgery, credential harvesting, or malware distribution. • Hate speech, discrimination, or activities detrimental to public welfare. We reserve the unconditional right to decline inquiries or immediately terminate engagements should any project exhibit ties to illegal or unethical operations.
What is the procedure and workflow for ordering custom software or web development?
Our workflow is structured in 7 clear phases: (1) Discovery & Consultation to capture your exact system specifications; (2) Formal Statement of Work & Project Estimate; (3) Contract Agreement & Initial Deposit; (4) Core Engineering & Iterative Development; (5) Functional Testing & WCAG 2.2 AA Accessibility Audits; (6) Client Onboarding, Training & Handover; and (7) 30-Day Post-Launch Warranty Support.
Do clients retain full ownership and intellectual property of the source code?
Yes, absolutely. For all custom projects (websites, Android apps, Windows software, automation scripts), 100% of the intellectual property, source code, and associated digital assets are transferred to the client upon final payment.
How long does a development project typically take?
Turnaround times adapt to scope and complexity. High-conversion landing pages typically take 2–5 business days. Corporate websites or WordPress portals take 1–2 weeks. Bespoke applications (Android, Windows, or complex web platforms) usually take 2–6 weeks. Specific milestones are explicitly defined in our work agreement.
Is there a warranty and technical support after project handover?
Yes. Every custom engineering project includes a complimentary 30-day post-launch warranty covering bug fixes and technical troubleshooting. For long-term peace of mind, we also offer flexible monthly maintenance retainers.
Digital Products & Licensing
How does licensing work for WP2WA Auto Notify WordPress plugin?
WP2WA Auto Notify licenses are tied to your registered WordPress domain(s) according to your selected plan (Personal 1 domain, Starter 3 domains, up to Agency 10 domains). You receive an official license key, activation documentation, automatic software update channels, and dedicated technical assistance.
Is the Islamic Pedia Android application completely free to download?
Yes, Islamic Pedia – Muslim App is available for public download at zero cost on Google Play Store. It is engineered with strict universal design principles and TalkBack screen reader optimization for visually impaired users.
Pricing & Payment Terms
What are the standard payment terms for engineering services?
We employ a transparent milestone structure: a 50% initial deposit prior to kickoff, and the remaining 50% upon final functional sign-off and delivery.
What payment methods are supported?
We accept payments via official corporate bank transfers to PT Kemenangan Digital Indonesia for compliance, security, and administrative transparency.
Accessibility & Technical Standards
Why is WCAG 2.2 AA accessibility a foundational priority across all your builds?
We believe software should be accessible to everyone without barriers. Inclusive design not only empowers persons with disabilities (screen reader users, keyboard-only navigators, and those with color blindness or dyslexia), but also results in cleaner semantic markup, superior Core Web Vitals performance, and elevated Google SEO rankings.
Are domain names and hosting server fees included in website development pricing?
Our fees cover software engineering, design, and architecture. Annual domain registration and hosting servers can be purchased directly by the client (with our configuration guidance) or procured through us transparently at actual provider costs.
Have Further Questions?
Our engineering team is always ready to discuss the unique technical parameters of your project.